Privacy Policy

Business: Pulse PhysioTrading company: MAIS Physio LtdAddress: 360 Fitness Gym, York Street, Bury, Greater Manchester, BL9 7AREmail: hello@pulsephysio.co.ukTelephone: 07508 845805

We may collect:

• Your name and contact details.
• Appointment, booking, membership and payment information.
• Relevant health information, medical history, assessment findings and clinical treatment notes.
• Information you provide through email, website forms or other communications.

We use your information to:

• Respond to enquiries and manage appointments.
• Assess your needs and provide appropriate treatment.
• Maintain clinical records and support continuity of care.
• Manage memberships, payments and cancellations.
• Meet applicable legal, accounting, insurance and professional obligations.
• Respond to complaints and protect our services.

We process personal information where necessary to provide services under a contract, comply with legal obligations or pursue legitimate interests where appropriate.

Health information is special-category personal data under UK data protection law. We will rely on an appropriate additional legal condition for processing it, including the relevant healthcare condition where its requirements are met.

Where consent is the appropriate basis for a particular activity, we will seek it as required.

Enquiries sent to our business email address are held within our business email system. We may also use suitable booking, clinical record and payment software to manage our services.

We may share relevant information with service providers, healthcare professionals involved in your care, insurers or authorities where there is an appropriate lawful basis.

We limit access to information to those who need it for legitimate business, clinical or legal purposes. Your information is not automatically shared with 360 Fitness Gym simply because we operate from its premises.

We retain personal information for as long as reasonably necessary, taking account of applicable legal requirements, professional guidance, insurance requirements and the purpose for which the information was collected.

Clinical records, financial records and general enquiries may have different retention periods. Clinical records are not automatically deleted when you stop attending or cancel your membership.

When information is no longer required, we will securely delete or anonymise it where appropriate, unless there is a lawful reason to retain it.

Under applicable data protection law, you may have the right to request access to your information, correct inaccuracies, request erasure or restriction of processing, object to certain processing activities, and request a portable copy of certain information.

These rights are subject to legal conditions and exceptions, including circumstances where clinical records must be retained.

To exercise your rights, contact hello@pulsephysio.co.uk.

Our website may use cookies or similar technologies to support its operation. Where analytics or other non-essential cookies require consent, we will seek consent in accordance with applicable requirements.

We may update this policy to reflect changes to our services or legal obligations. The latest version will be published on our website with its update date.

For questions about this policy or how we handle your information, please contact:

Pulse PhysioMAIS Physio Ltd360 Fitness Gym, York Street, Bury, Greater Manchester, BL9 7AREmail: hello@pulsephysio.co.ukTelephone: 07508 845805